1 Introduction
Lucky777 is a trusted online gaming platform enjoyed by millions of players across Bangladesh. We believe your personal information belongs to you alone, and protecting it is our fundamental responsibility.
This Privacy Policy explains what information lucky777 collects, why we collect it, how long we retain it, and when it may be shared with others. We want you to use our platform with complete peace of mind.
This policy applies to all lucky777 services, websites, and mobile applications. If you have any questions, feel free to reach out to our support team at any time.
2 What Information We Collect
Lucky777 collects two types of information — what you provide directly and what is collected automatically.
Information You Provide Directly
- Full name, date of birth & nationality
- Mobile number & email address
- Home address
- National ID (NID) or Passport Number
- Mobile banking number (bKash, Nagad, etc.)
- Information provided when contacting support
Automatically Collected Information
| Data Type | Purpose |
|---|---|
| IP Address | Security Verification & Fraud Prevention |
| Device Information | Improving Platform Experience |
| Browsing Behavior | Personalized service delivery |
| Transaction history | Financial Reporting & Auditing |
| Gaming History | Responsible Gaming Monitoring |
| Cookies & Tracking | Session management & analytics |
3 How your data is used
Lucky777 uses your information for the following purposes. Each purpose is specific and transparent:
- Account management: To ensure secure registration, login, and account protection.
- Identity Verification (KYC): To verify identity and age in accordance with international standards.
- Transaction processing: To process deposits and withdrawals securely.
- Customer Support: To help resolve your questions and complaints.
- Personalized Experience: To suggest games and bonuses tailored to your preferences.
- Fraud Prevention: To detect and prevent unusual account activity.
- Responsible Gaming: To monitor the risk of gambling addiction and provide support where needed.
- Legal obligations: To meet the requirements of government regulatory authorities.
- Notifications & Promotions: To keep you informed about new bonuses, promotions and updates (only with your consent).
4 Data Storage & Retention
Lucky777 stores your data on secure servers. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention period |
|---|---|
| Account Information | For the lifetime of the account + 5 years |
| Transaction records | Minimum 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Gaming History | For the lifetime of the account + 3 years |
| Communication logs | 2 years |
| Cookies Data | Up to 12 months |
Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified.
5 Data Sharing Policy
Lucky777 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:
Service Providers
Limited information may be shared with trusted partners for payment processing, technology services, and security verification. These partners are contractually bound to uphold our privacy standards.
Legal Obligations
In cases involving court orders, government investigations, or lawful requests from regulatory authorities, information may be disclosed in compliance with applicable law. In such cases, lucky777 will make every effort to notify you in advance wherever possible.
Business Transfers
In the event that lucky777's business is merged or transferred, your information may be passed to the new party — however, this Privacy Policy will continue to apply.
6 Cookie Policy
The Lucky777 website uses cookies and similar technologies. Cookies are small text files stored on your device.
Types of cookies we use
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences, language, and settings.
- Analytics Cookies: To evaluate and improve platform performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.
7 Security Measures
Lucky777 uses industry-leading technology to keep your data secure:
- 256-bit SSL Encryption: All data transfers are fully encrypted.
- Two-Factor Authentication (2FA): An extra layer of protection when accessing your account.
- Firewall & Intrusion Detection: Advanced systems to prevent unauthorized access.
- Regular security audits: Regular security audits conducted by third parties.
- Data Backup: Regular backups of all data are maintained on secure servers.
- Restricted access: Only authorized personnel have access to specific data.
8 Your Rights
As a lucky777 user, you have full control over your personal data. Your key rights are outlined below:
Right to Access Your Data
You may request to view the information Lucky777 holds about you.
Right to data correction
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted, provided there are no legal obligations requiring us to retain it.
Right to restrict processing
You may request that we stop processing your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise any of these rights, email us at support@lucky777-jit.com. We will respond within 30 days.
9 Children's Privacy
Lucky777 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.
Age verification is mandatory at the time of registration. If we become aware that a minor's information has been collected inadvertently, the account will be immediately closed and all associated data permanently deleted.
10 Privacy Policy Updates
Lucky777 may update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified via your registered email or SMS whenever significant changes are made.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend visiting this page regularly to stay informed about any updates.
11 Contact Us
For any questions, complaints, or requests regarding our Privacy Policy, please reach out through the following:
Live Chat: Available 24/7 (chat icon at the bottom of the platform)
Response Time: Usually within 24–72 hours
For formal privacy-related complaints, please send an email with the subject line "Privacy Request".